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Volunteer Services Manager
         
Send resume and cover letter to: ericka.plater@olmoutreach.org

Position Summary:

The Volunteer Services Manager provides oversight and management for the volunteer program that furthers the program, resource development, organizational goals and mission of the organization. This includes primary responsibility for the recruitment, training, orientation, placement and retention of individual and group volunteers to supplement staff resources in coordination with program leads and relationship management and strategic coordination with advancement staff.

 

Responsibilities:

Volunteer Management

  • Manages the recruitment, coordination, placement, training and supervision of individual and corporate volunteers for all aspects of the organization.

  • Develop and manage volunteer policies, procedures, and standards of volunteer service as well as “Job Descriptions” for various positions.

  • Develop innovative engagement activities for volunteers that resonate with advancement strategies and the needs and strategic goals of organization.

  • Collaborate with program leads to identify and fill volunteer needs.

  • Collaborate with advancement team on donor and business engagement strategies re: volunteers.

  • Manage and lead volunteer recognition programs and special events.

  • Evaluate all aspects of the volunteer program to ensure effectiveness and to recommend/implement changes as appropriate.

  • Maintain accurate records and provide timely statistical and activity reports on volunteer management.

  • Develop and maintain relationships with other volunteer organizations and stay abreast of best practices.

  • Develop and maintain volunteer culture in alignment with organization values and DEI philosophy.

  • Provide ongoing support, guidance and education to volunteers and volunteers’ supervisors in a timely manner. Create and distribute various communications and publications to volunteers.

  • Develop and provide oversight for self-directed volunteer teams prior to and onsite.

  • Supervise volunteers as needed and acts as a substitute where necessary.

  • Manage annual expenses and assists with budgeting

 

Community Engagement

  • Actively attend and speak at community events, fairs, etc. to attract volunteers, share the organization’s mission, expand awareness.

  • Build new and cultivate existing relationships with service focused individuals, organizations and corporations that support the organization’s work

  • Arrange and conduct activities for maintaining engagement between the public and organization representatives.

  • Accurately report and provide status updates and required metrics via regular reporting and implemented CRM tools.

  • Represent OLMCOS at events and activities, and foster pride and excitement in the organization’s efforts

  • Participate in fundraisers and special events as needed.

  • Promote the organization’s mission, vision, and values, treating all people with dignity and respect.

  • Other duties as assigned.

 

Education/Certifications:

Bachelor’s Degree, preferably in Business, Nonprofit Management, Social Work or similar. Direct experience in managing volunteers and volunteer groups required.

 

Qualifications

  • Three to five years’ experience in volunteering, community outreach or partnership experience.

  • Demonstrated ability to build relationships and work well with diverse individuals and communities. Demonstrated ability to work across divisions and departments in order to achieve outcomes.

  • Demonstrated ability to handle conflict effectively and possess good judgement in tough situations.

  • Very strong ability to multi-task and balance projects at various stages simultaneously.

  • Able to solve problems or overcome issues quickly and creatively.

  • Exceptional oral and written communication skills with diverse audiences, such as businesses, parents, volunteers, students, community leaders, government reps, community activists, cross-sector groups, etc.  

  • Proven track record of contributing to increased volunteer involvement, public visibility, market share, or partnership engagement in past work environments.

  • Proven experience in successfully handling multiple client/partner projects requiring detailed coordination.

  • Proven ability to work steadily and independently with minimum supervision.

  • Strong customer service and follow-up skills in a community-facing and team-oriented role.

  • Able to work efficiently in fast-paced, high pressure environments.

 

FLSA Status: Exempt, full time employee

 

Physical Demands/Work Environment: Work is performed in a fast‐paced and sometimes stressful, professional office environment with noise moderate levels. Position requires employee to effectively use a computer at a work station for long periods of time and to accommodate potentially frequent interruptions.  Must be able to lift 15 – 20 pounds.

 

Schedule: Business hours are Monday through Friday, from 8:30 a.m. to 4:30 p.m. with up to an hour for lunch. Our standard work hours may vary based upon position requirements. Additional hours may be required during peak times, which may require an adjusted work schedule, and evening/weekend hours in order to meet deadlines. All work hours above standard hours must have pre-approval of supervisor.