Dental Clinic Director 

Send resume and cover letter to: Ericka.Plater@olmoutreach.org

Job Summary:
Responsible for clinical operations including patient care and some administrative oversight to the Dental Program of Our Lady of Mercy Community Outreach Services. Clinical services include, but are not limited to, preventive, restorative, periodontal, and oral surgical procedures. Interacts with clients, staff, volunteers, dental students, vendors and partner organizations. The Dental Clinic operates under the Director’s license.

Education/Certification: Graduate of an accredited School of Dentistry, National Board of Dental Examiners Licensure, licensed to practice Dentistry in the state of SC, supervisory or administrative experience.


Qualifications/Skills: Thorough knowledge of the principles and practices of Dentistry; thorough knowledge of the State Dental Practice Act; ability to maintain good relationships with other professional disciplines and programs; ability to express ideas concisely both orally and in writing and to speak before community groups and donors; culturally sensitive and able to work in nonprofit environment.


Responsibilities:

  • Conducts examinations, screens patients, and gathers data for potential projects.

  • Interprets radiographs, makes diagnoses, and provides hands-on patient care.

  • Serves as the Dental case manager to assure continuity and quality of patient care.

  • Develop, maintain and implement formal dental policies and procedures in close collaboration with the Wellness Center Manager.

  • Provides guidance to staff, volunteers and students in close collaboration with the Wellness Center Manager.

  • Provide feedback in the interview process and into staff evaluation process and enforces teamwork among staff.

  • Chairs the Dental Advisory Committee.

  • Presents dental health education to individual patients or groups as needed.

  • Collaborate with the Wellness Center Manager and other management to ensure smooth operation of clinic including customer service, scheduling, cost-benefit of program, student management; advise on facilities and equipment purchases and repairs.

  • Offers budgetary and administrative guidance for the dental program to the Wellness Center Manager.

  • Serves as a dental community liaison and patient advocate in order to promote interagency cooperation and partnership.

  • Serves as the credentialing officer to assure volunteers are licensed and in good standing with the LLR State Board of Dentistry.

  • Responsible for the clinical rotations of Residents and students of Trident Tech and the MUSC College of Dental Medicine and serves as an extramural faculty member.

  • Participates in organization-wide special events and fundraisers as needed.

  • Promotes OLMCO’s mission, vision, and values, treating all people with dignity and respect

  • Other duties as assigned


SCHEDULE:

This position is a part-time, exempt position for 24 hours per week. Additional hours may be required during peak times, which may require an adjusted work schedule, and evening/weekend hours in order to meet deadlines. All work hours above standard hours must have pre-approval of supervisor.                                                                                

Social Services Coordinator

         

Send resume and cover letter to: Ryan.vrba@olmoutreach.org

Position Summary: This full time, Social Services Coordinator under the direction of the Director of Outreach and Education will work in collaboration with the Social Services Manager and staff to provide a range of social services to Sea Island clients. This position is responsible for the development and implementation of social services programs which include, but are not limited to, client intake and eligibility assessment for the emergency assistance programs, identifying group curriculum and mentorship opportunities, leading groups, and working with clients on goal development through a case management model.  S/he will also assist in the evaluation of these programs on an annual basis.  This position will supervise interns and volunteers.


Social Services Coordinator Job Duties:

  • Completes intake process for clients (Charity Tracker ID cards) for all services

  • Interviews and evaluates client needs and eligibility for Emergency Assistance and other OLMCOS programs

  • Develops goals and actions steps, through the case management process, with clients using motivational interviewing as appropriate

  • Keeps accurate and detailed records and case notes for each client using agency mandated software or database with information entered on a timely basis

  • Emphasizes and implements thorough case management with clients, continually grows skills relative to case management, and assists in ensuring that programs have a case management focus

  • Completes purchase request for payments to vendors for financial emergency assistance

  • Completes monthly reporting and tracks regular client success stories

  • Assists clients with referrals to partner agencies

  • Monitors and updates referral information to ensure accuracy

  • Assists with grant reporting as needed

  • Identifies and implements group curriculum to provide  clients with opportunities for improved functioning and self-sufficiency

  • Develops and facilitates group programs with an emphasis on peer support

  • Participates in outreach off site as needed to identify new clients

  • Manages a varying caseload supporting clients as they identify goals and actions steps

  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

  • Contributes to team effort by accomplishing related results as needed and attending required meetings and retreats

  • Promotes OLMCOS’ mission, vision, and values, treating all people with dignity and respect.

  • Supports teamwork among staff

  • Participates and assists with special events and fundraisers as needed

  • Assists/fills-in at the Neighborhood House (Downtown Charleston site) Johns Island site (in various capacities) as needed

Education/Certification: Bachelor’s degree in Social Work, Counseling or similar. Master’s degree in Social Work preferable along with Social Work License; previous experience is strongly preferred but not required.

Skills/Qualifications:

  • Excellent knowledge of community resources

  • Knowledge of behavioral health diagnosis and experience working with this population

  • Ability to work in a fast-paced environment

  • Ability to establish appropriate boundaries with clients

  • Very good interpersonal skills

  • Outstanding communication abilities

  • Professional training in Social Work skills

  • Computer literate including proficiency in Microsoft Office Suite 2010, databases, and Internet.

Office Assistant (Wellness Center)

           (part time)

Send resume and cover letter to: Stacy.Flemming@olmoutreach.org

Reports To:  Wellness Center Manager

Job Summary: The Office Assistant acts as the Front Desk Assistant of the Our Lady of Mercy Community Outreach Wellness Center handling day-to-day front desk operations for all health and wellness programs including, but not limited to, Dental and OB-GYN. Serves as the primary front desk receptionist, providing Spanish interpretation as needed. Establishes and maintains caring and professional relationships with clients and/or patients, visitors and staff. Handles all scheduling aspects for the Wellness Center including patient appointments and volunteer coverage and supports data collection and reporting. Handles all patient paperwork required for eligibility and clinical care. Ensures excellent customer service, orderly client/patient flow, organized patient information/records and supports the Wellness Center Manager and OLMCOS team in various capacities as needed.

Responsibilities:

  • Maintains a polite, professional, pleasant, cooperative manner with patients and colleagues, especially in times of stress.

  • Respects and maintains the privacy and dignity of clients to assure client confidentiality at all times.

  • Registers patients according to established OLMCOS protocols.

  • Explains Wellness Center clinic policies to patients.

  • Directs patients and medical representatives to the appropriate location and services.

  • Passes on patient and colleague feedback/information regarding complaints or praises to Wellness Center Manager in a timely manner.

  • Communicates with volunteers, as needed, to ensure accurate scheduling of volunteers and capacity for procedures.

  • Answers phone appropriately and professionally, making decisions about patients and their concerns and directing them to the correct person.

  • Schedules patient appointments and reminders to optimize patients’ satisfaction, provider time, and treatment room utilization.

  • In collaboration with Patient Liaison and Dental Assistant, maintains all necessary processes required prior to scheduling, included but not limited to medical history, eligibility and required testing.

  • Keeps patient appointments on schedule by notifying provider of patient’s arrival; reviewing service delivery compared to schedule; reminding provider of service delays.

  • Ensures availability of treatment information by filling and retrieving patient records.

  • Keeps the reception area ready for each working day, open the building at the specified time, and have all front desk activities fully operational at the start of the business hours.

  • Maintains both paper and electronic medical records, updates patient information as required, eligibility records and report/grant statistics monthly and other timeframes required.

  • Schedules volunteers as needed to cover schedule.

  • In collaboration with Client Liaison collects and finalizes program donations for the Wellness Center Manager.

  • Participates in staff and professional development meetings.

  • Maintains AED equipment, CPR training schedule, knows the locations of fire equipment, alarm, and location of emergency numbers and reports potential safety hazards to the Wellness Center Manager.

  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; and participating in professional societies.

  • Supports teamwork among staff within Wellness Center and across all OLMCOS services.

  • Maintains a willingness to collaborate with and support other OLMCOS departments as needed.

  • Assists with special events and fundraisers as needed.

  • Shows willingness to share strengths with co-workers to maintain service and promote teamwork.

  • Promotes OLMCOS’s mission, vision, and values, treating all people with dignity and respect.

  • Represents OLMCOS to the client/patient community and coordinates efforts as needed with other OLMCOS staff on behalf of clients.

Education/Certification: High School diploma required, some college preferred. Must be bilingual in Spanish and English. 

 

Qualifications/Skills:

  • Experience with clinical scheduling and/or front desk operations required.

  • Proficient in Microsoft Office and Google Suite.

  • Excellent interpersonal, communication, customer service and relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders.

  • Possess exemplary organization and telephone skills with keen attention to detail.

  • An avid learner able to be flexible and adapt to a changing environment.

  • A highly skilled multitasker with the ability to wear many hats in a fast-paced, high pressure environment.

  • Highly resourceful team-player, with the ability to also be extremely effective independently

  • Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response

  • Knowledge of charitable and local community is an advantage.

  • Experience with Eaglesoft or Dental scheduling software a strong plus.

Schedule: This position is a part-time position for 30 hours per week. Additional hours may be required during peak times, which may require an adjusted work schedule; all work hours above standard hours must have pre approval of supervisor.

Events and Stewardship Manager 

Send resume and cover letter to: kristin.raymond@olmoutreach.org

Reports To:  Director of Advancement 

Job Summary: The events and stewardship manager works with the director of advancement to ensure success in bringing revenue to the organization and enhancing organization reputation within the community. He/she will execute fundraising activities including, but not limited to: annual and one-time events; donor stewardship, donor solicitation and donor prospecting; performing tours and presentations on behalf of the organization; enhancing community partnerships, and supporting additional projects as needed. This position requires management of high-level volunteers, volunteer committees, and the recruitment, management, and stewardship of event sponsors and vendors.

Key Responsibilities:

Events:

  • Event Planning, Production and Management

    • Create and manage the timeline, program and task lists for all OLMCOS events including but not limited to: OLMCOS Signature Events, OLMCOS Outreach events, 3rd Party fundraisers, Advancement events

    • Lead all event planning and production meetings and discussions.

    • Organize and lead collaboration with the marketing and communications manager on event concept, graphic design/production/printing, and event marketing.

    • Negotiate costs and services with vendors; book event space, arrange food and beverage, order all supplies/decorations, coordinate audiovisual equipment & operation.

    • Organize and lead collaboration with volunteer manager to secure volunteers; manage the staff and volunteers working at the event.

    • Manage on-site production and clean up for events as necessary.

    • Organize and manage the invitation, registration and attendee check-in processes.

    • Manage the follow-up with vendors, sponsors and staff members following each event.

  • Event Revenue Generation

    • Work with marketing team to create event sponsorship packages and lead the solicitation and securing of sponsorships

    • Meet and exceed revenue goals associated with events

    • In coordination with leadership team and strategic planning, create and execute innovative event ideas with significant ROI potential

    • Develop and implement strategy to develop relationships and increase revenue generation from third party fundraisers

  • Event Administration

    • Assist with preparing budgets and provide periodic progress reports for each event project.

    • Keep track of event finances including check requests, invoicing, and reporting.

    • Reconcile all event finances with finance office; provide audit reports as requested

    • Ensure all information related to events is tracked properly in the Raiser’s Edge Database including attendees, notes, and donations

    • Work with advancement coordinator to ensure all thank you notes are sent

    • Manage event committees.

  • Donor Relations

    • Assist Director of Advancement in the development and execution of annual development plan including goals and strategies for all fundraising campaigns

    • Oversee Monthly Giving Program and develop strategy to increase participation and revenue

    • In collaboration with advancement team, assist in the development and implementation of an annual stewardship calendar

    • In collaboration with Director of Advancement identify, perform donor research, and prospect potential new donors

    • Communicate with donors through personal visits, written proposals, appeal letters, and reports

    • Work with staff and volunteers to build strong networks with the local community, businesses, churches, etc. to cultivate sponsorships and partnerships and to increase OLMCOS’ visibility and brand awareness

    • Provide tours of both facilities and presentations in community for a variety of stakeholders

    • Attend work-related committee, community and organizational meetings; coordinate and oversee various meetings, as requested

    • Oversee and assist with other campaigns and projects as needed.

    • Other duties as assigned.

Education/Certification: Bachelor degree required.

 

Qualifications/Skills:

  • Professional judgment and discretion that comes from at least five years of experience in the field

  • Passion for and proven success in event management

  • Ability to anticipate project needs, discern work priorities and meet deadlines

  • Requires high level of energy, enthusiasm and accountability fueled by a result/outcome-oriented work ethic.

  • High level of organizational skills resulting in a donor management strategy of research, cultivation, solicitation, and stewardship of prospective and current donors as well as successful events.

  • Proficient in Microsoft Office Professional Suite

  • Proficient in Raiser’s Edge or similar database

  • Excellent interpersonal, communication and relationship building skills with the ability to prioritize, negotiate, and work with a variety of internal and external stakeholders.

  • A multitasker with the ability to wear many hats in a fast-paced, high pressure environment.

  • Budget management skills and proficiency

  • Analytical skills to forecast and identify trends and challenges

Patient Liaison

(Part Time, regular - 30 hours per week)

Send resume and cover letter to: Stacy.flemming@olmoutreach.org

Reports To:  Wellness Center Manager

Job Summary: The patient liaison, under the direction of the wellness center manager, acts as an intermediary between OLMCOS, the patient/family, partners and local community resources to facilitate holistic and effective healthcare for all health and wellness programs including, but not limited to, Dental and OB-GYN. Serves as the key point person for patients and provides appropriate intake, referrals to internal and external support, manages outpatient appointments for OB-GYN, and act as an advocate and case manager for patients to take charge of their own health within their life journey. Works directly with a variety of staff and volunteers to ensure a positive client experience and provides routine Spanish/ English translation for patient interactions. Serves as back-up front desk support.

Key Responsibilities:

Client Liaison Job Duties:

  • Establish and maintain positive and supportive relationships with OB-GYN, Dental and other Wellness clients at both sites. Maintain understanding of patient needs and coordinate, as appropriate, with Wellness Center Manager and other OLMCOS programs to ensure holistic approach to patient health.

  • Maintains working knowledge of and relationships with low-cost & free clinics, governmental assistance programs and other local resources appropriate for OLMCOS clientele and provides referrals as needed.

  • Evaluates patient needs through intake process to determine health goals and other OLMCOS and external resources needed. Directly connect patients to internal staff and programs that support their health goals ensuring a holistic approach to supporting patients in reaching self-sufficiency.

  • In conjunction with OB-GYN staff and volunteers, manages Prenatal program including: program orientation for new OB patients, helping patients apply for emergency Medicaid and other governmental assistance programs, coordinating outpatient procedure appointments, following-up with patients as directed by nurse or physician, and managing in-kind donations.

  • In conjunction with OB-GYN staff and volunteers, support to Gynecology patients by coordinating outpatient procedure appointments, serving as point of contact for all communication regarding patient with partners, and following-up with patients as directed by physician.

  • In conjunction with Dental staff and volunteers, make appropriate client referrals, ensuring patients understand their treatment plan, follow-up with patients after specific treatment procedures and provide basic health/hygiene information or feedback as directed.

  • Maintains current patient records and case notes.

  • Monitors weekly schedule and activities, in collaboration with Office Assistant, to ensure patient priority and need is maintained. 

  • Utilizes ongoing knowledge of clientele and community to identify, create and promote wellness activities such as health screening events, health fairs, wellness classes, distribution events, etc.

  • Provides administrative support to patients by managing billing discrepancies between OLMCOS and partners.

  • Assists in data collection and grant reporting as well as collection of client success stories.

Education/Certification:  Bachelor’s degree in Social Work, Counseling, Case Management, Allied Health, Public Health, Healthcare Administration or similar preferred. Experience as a Case Manager/Care Manager, Patient/Client Liaison or similar experience can be accepted in lieu of degree. Experience with governmental assistance programs and local resources a plus. Must be bilingual in Spanish and English.

 

Skills/Qualifications:

  • Ability to anticipate patient needs, understands their expectations and responds appropriately.

  • Ability to establish appropriate boundaries with patients

  • Excellent knowledge of community resources

  • Excellent written and verbal communication, customer service, conflict management and interpersonal skills.

  • Knowledge of healthcare and experience working with this population

  • Organized and attentive to details.

  • Ability to work in a fast-paced environment.

  • Computer literate including proficiency in Microsoft Office, Google Suite, Excel, and internet. Comfortable with some data collection and reporting.

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