Social Services Coordinator

Please submit resume to Ryan.Vrba@olmoutreach.org

Position Summary:  This Social Services Coordinator under the direction of the Director of Outreach and Education will work in collaboration with the Social Services Manager and staff to provide a range of social services to Sea Island clients. This position is responsible for the development and implementation of social services programs which include, but are not limited to, client intake and eligibility assessment for the emergency assistance programs, identifying group curriculum and mentorship opportunities, leading groups, and working with clients on goal development through a case management model.  S/he will also assist in the evaluation of these programs on an annual basis. This position will supervise interns and volunteers.


Social Services Coordinator Job Duties:

  • Completes intake process for clients (Charity Tracker ID cards) for all services

  • Interviews and evaluates client needs and eligibility for emergency assistance and other OLMCOS programs

  • Develops goals and actions steps, through the case management process, with clients using motivational interviewing as appropriate

  • Keeps accurate and detailed records and case notes for each client using agency mandated software or database with information entered on a timely basis

  • Emphasizes and implements thorough case management with clients, continually grows skills relative to case management, and assists in ensuring that programs have a case management focus

  • Completes purchase request for payments to vendors for financial emergency assistance

  • Completes monthly reporting and tracks regular client success stories

  • Assists clients with referrals to partner agencies

  • Monitors and updates referral information to ensure accuracy

  • Assists with grant reporting as needed

  • Identifies and implements group curriculum to provide  clients with opportunities for improved functioning and self-sufficiency

  • Develops and facilitates group programs with an emphasis on peer support

  • Participates in outreach off site as needed to identify new clients

  • Manages a varying caseload supporting clients as they identify goals and actions steps

  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

  • Contributes to team effort by accomplishing related results as needed and attending required meetings and retreats

  • Promotes OLMCOS’ mission, vision and values, treating all people with dignity and respect.

  • Supports teamwork among staff

  • Participates and assists with special events and fundraisers as needed

 

Education/Certification:  Bachelor’s degree in Social Work, Counseling or similar. Master’s degree in Social Work preferable along with Social Work License; previous experience is strongly preferred but not required.

Skills/Qualifications:

  • Excellent knowledge of community resources

  • Knowledge of behavioral health diagnosis and experience working with this population

  • Ability to work in a fast-paced environment

  • Ability to establish appropriate boundaries with clients

  • Very good interpersonal skills

  • Outstanding communication abilities

  • Professional training in social work skills

  • Computer literate including proficiency in Microsoft Office Suite 2010, databases and internet.

Part-time Operations Assistant

Please submit resume to Julie.Pearson@olmoutreach.org

Job Summary: Provides financial, administrative and clerical support to the Director of Finance and Administration, and other team members as needed. Responsibilities include managing accounts payable, assisting in monthly financial close, audit and budgeting processes, assisting with routine HR administration, ordering supplies, overseeing routine maintenance services and other administrative duties.  

Operations Assistant Job Duties:

  • Manages the accounts payable function including processing all invoices, preparing purchase requests with appropriate authorizations, and processing weekly check runs

  • Serves as the main contact for vendor and employee questions related to payments

  • Prepares monthly bank and other account reconciliations and journal entries

  • Assists with tracking of restricted funds and supplying documentation for grant reports

  • Participates in annual budget process; enters approved budget numbers into Financial Edge

  • Maintains financial historical records by filing documents, either in hard copy or electronically

  • Assists in the annual audit by providing required documentation

  • Ensures financial security by following internal accounting controls

  • Manages the procurement of office and maintenance supplies

  • Acts as liaison to staff and vendors on maintenance concerns and questions

  • Tracks and schedules routine maintenance services working with other staff as needed

  • Assists in the administration of employee benefits, staff recruitment and retention efforts, orientation and departures.

  • Maintains Employee Manual, Safety Plan and other administration documents with guidance from Director

  • Prepares reports and presentations as needed.

 

Education/Certification: Bachelor degree preferred.

Qualifications/Skills:

  • Minimum two years of experience working in a professional setting with accounting software; experience with Blackbaud’s Financial Edge a plus

  • Working knowledge of accounting practices

  • Proficiency with Google, MS Office; strong Excel skills including spreadsheet development and manipulation

  • Ability to multi-task in fast-paced, high pressure environment

  • Highly proactive self-starter with strong ability to prioritize

  • Exceptional attention to detail; strong, accurate data entry skills

  • Excellent analytic, organization and problem-solving skills

  • Strong communication skills with ability to interact with vendors and employees in a professional manner

  • Ability to work independently and on a team

  • Knowledge of charitable and local community is an advantage

 

Schedule: This position is a part-time position for up to 15 hours per week, with the schedule to be mutually agreed upon by the Director of Finance and Administration and the employee. Additional hours may be required during peak times, which may require an adjusted work schedule; all work hours above standard hours must have pre-approval of supervisor.

Job Summary: Oversees the day-to-day operations of the Wellness Center location of Our Lady of Mercy Community Outreach ensuring organizational effectiveness through finance management, office and facility management, and staff management. This position helps with planning, implementation, monitoring, reporting and evaluation of the Wellness Center and ensures delivery of high-quality customer service with clients, volunteers, donors and visitors.  Submit a cover letter and resume by July 27, 2020.

 

Wellness Center Manager Job Duties:

  • Ensure staff and volunteer compliance with policies and procedures of standard of care, privacy, quality assurance, patient safety and eligibility verification; ensure all mandatory requirements and credentialing are complete and up-to-date.

  • Manage volunteers in coordination with volunteer manager.

  • Continuously look for new ways to organize staff and implement systems and priorities to maximize productivity in the workplace and meet strategic objectives in concert with executive director.

  • Monitor patient scheduling, treatment and interactions and act as point-of-contact in responding to patient complaints, praises and questions

  • Maintain constant communication with leadership, staff, volunteers and donors to ensure proper operations of the Wellness Center

  • Contribute to the development and implementation of organizational strategies, policies and practices
  • Develops, monitors, forecasts and analyzes budget and financial information and utilizes all resources in an effective and economical manner in collaboration with director of finance and administration

  • Ensure operational activities remain on time and within a defined budget

  • Prepare reports, as requested

  • Oversee accounts payable and accounts receivable
  • Oversee materials, equipment and inventory management
  • Oversee facility to ensure highest standards

Staff Leadership:

  • Leads employees to accomplish all job objectives; inspires confidence and motivation; clearly defines expectations, and maintains personal effectiveness under pressure

  • Recruit, orient, train and manage new staff with assistance from executive director

  • Supervise staff on a daily basis including regular meetings with direct reports and performance reviews

  • Facilitate monthly Wellness Center staff meetings

  • Ensure staff maintain professional and technical knowledge, certifications through professional development

  • Act as staff and volunteer go-to-person for day-to-day activities and problem resolution

  • Assist with other areas of the organization (i.e., fundraisers) as needed

 

Community Leadership:

  • Manage relationships with key vendors

  • Expands and continues to network with healthcare providers and partners

  • Provides health education to community as directed and manages health focused organization activities
  • Represent Our Lady of Mercy Community Outreach to the community, including clients, community members, volunteers, donors and other services providers
  • Communicate Our Lady of Mercy Community Outreach’s mission to various audiences and develop and maintain sound relationships with individuals and organizations which share the organization’s and the Center’s vision
  • Other duties as assigned

Education/Certification: Bachelor degree in healthcare management, nursing, clinical operations management, business administration or related field required. Clinical background preferred.


Qualifications/Skills:

● Professional judgment, confidentiality and discretion that comes from at least five years of experience in the health field, preferably in a nonprofit environment

● Excellent interpersonal, communication and relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders.

● Master complex subject matter quickly, and can carry forward an idea or project from conception to execution.

● Self-starter with keen analytic, organization, project management and problem-solving skills.

● A multitasker with the ability to wear many hats and adapt quickly in a fast-paced, high pressure environment.

● Strong budget development and oversight proficiency

● Business-oriented with analytical skills to forecast and identify trends and challenges

● Critical thinker with strong conflict resolution, negotiation, and team development skills

● Working knowledge of HIPAA and other regulatory requirements for outpatient healthcare delivery.

● Knowledge of Medicaid/Medicare is a plus

● Proficient in Microsoft Office, Google products

● Aptitude to learn new approaches, skills and applications quickly

FLSA Status: Part-time, Regular (Exempt) employee

Schedule: This position is a part-time, exempt position for 30 hours per week. Additional hours may be required during peak times, which may require an adjusted work schedule, and evening/weekend hours in order to meet deadlines. All work hours above standard hours must have pre-approval of supervisor.

Wellness Center Manager

Please submit resume to Ericka.Plater@olmoutreach.org

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